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ShowSys Services
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Remote Support SolutionsServing the needs of the customer will always be a high priority and any delays in delivering a continuous performance can be damaging. With Remote Support Solutions, technical services departments now have a much easier option in maintaining their operation with this outsourced resource. Remote Support Solutions is an off-site maintenance and support service that reduces downtime while lowering costs. This unique service is an outsourced resource for technical services departments in theme parks, attractions, casinos, cruise ships, museums, hotels and resorts or touring productions to provide any combination of the following services in a secure and safe environment:- System Diagnostics, Reporting and Alerting, Remote Software and Programming Updates, Remote Technical Support, Media Management and System Backup and Restoration. Information GatheringWith the logging of important system information, the status of the system can be monitored for proper operation, for quick diagnosis of a problem, and for indicators of a potential problem. Logs and system information stored on ShowSys servers can be securely viewed from virtually anywhere. Reporting & AlertingSystem failures, environmental conditions, software or hardware changes on a computer, devices added to a network and other critical system information can be instantly reported to our technicians or to you via email or text message to your mobile phone. Reports can be emailed providing an update on the health of your system, or viewed online via a secure portal. Remote Software UpdatesSystem programming, application software, and operating system updates can all be accomplished remotely by qualified technicians familiar with your system, allowing for more rapid change deployment and keeping your system up to date to help prohibit problems. Remote SupportUtilizing remote diagnostics, many problems can be analyzed, diagnosed and fixed off-site, enabling a more timely resolution. This will result in fewer site visits, enabling greater cost savings. Media ManagementFrom a single theme park show to a hundred video advertising displays scattered around the world, media content can be updated without the need for a costly sight visit. Media updates, such as audio, video, or other types of content, can be scheduled and rolled out simultaneously to multiple locations. System Backup & RestoreWhen a catastrophic situation occurs, the ability to protect valuable data and recover quickly is critical. Centralized and organized restoration sources are achieved through local data back-ups on a regular basis, combined with the capability to provide off-site data storage. Selected ShowSys' Remote Support Solutions Deployments:
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